Funny stories... tales from the road... life with us.

Sunday, November 09, 2008

The Squeaky Wheel

I'm the kind of person who can't just complain about something without trying to change it. I'm a letter writer -- better to kindly share my complaint than to stew in my own frustration!

In the past couple of weeks, I've been on the letter-writing trail again...

Do you shop at Wegman's? Have you noticed their new policy to WAY overpack the bags?? Seriously. They aim to put at least eight items in each bag... which isn't bad when the items are light and non-smushable. But when my bread ends up under a can of crushed tomatoes, or my fruit is packed in a bag so jammed that it all ends up bruised, I get irritated.

A few weeks ago, our bags were so ridiculously overpacked that I'd had it. I took photos of the bags, weighed them, and fired off an e-mail to customer service. Nuts, right??

Our bag weight was about 16lbs each. One bag had a half-gallon of OJ, a half-gallon of grape juice, four cans of something, two cartons of strawberries and a few other random items. All in one bag!!

The manager from the store called me at home, apologized and offered a gift card. I was impressed with his follow-up, and now my policy is to ask the cashier to pack my bags normally, not heavily. Seems to be working!


Leann said...

Good for you. I once got my brother and sister in law free round trip airfare for a HUGE fiasco with the airlines by writing letters to every board member of the company.